cancellation policy

Orders can be cancelled within 12 hours of placing them. After this time, orders may be processed and shipped.

To cancel your order, contact us immediately at duallo.store.2025@gmail.com

REFUND POLICY

Thank you for shopping at Duallo.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds:

Once we receive your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original payment method within 7 working days.

Contact Us:

If you have any questions, contact us at duallo.store.2025@gmail.com